Last updated: 7 May 2026
Privacy policy
This policy explains how your personal data is collected, used and protected when you use this site and the online consultations it offers. It complies with the European General Data Protection Regulation (GDPR) and the French Data Protection Act.
Data controller
Anaïs Ben Zina, clinical psychologist, acts as the data controller. Contact: [email protected].
Data collected
When you request an appointment: full name, email address, phone number (optional), reason for booking, free-text message, explicit consent. When you pay: no card details are stored on this site; payments are processed directly by Stripe in accordance with PCI-DSS standards. Technical data: IP address, browser type, pages visited (server logs, for security purposes).
Purposes
Your data is used to: (1) manage bookings and online consultations; (2) process session payments; (3) reply to your contact requests; (4) ensure site security and prevent fraud.
Legal basis
Processing is based on the performance of a care and payment contract (booking, session, billing), your explicit consent (form, follow-up email), and the legitimate interest of the editor (security and fraud prevention).
Subprocessors
Stripe Payments Europe Ltd. (Ireland) — payment processing; Supabase, Inc. — database (EU region); Resend (United States) — transactional emails; Daily.co (United States, EU option) — encrypted video conferencing; Hetzner Online GmbH (Germany) — hosting. Any transfer outside the European Union is governed by the Standard Contractual Clauses adopted by the European Commission, together with the additional safeguards of each subprocessor.
Data retention
Booking and contact data: 3 years from the last interaction. Billing data: 10 years (accounting obligation). Payment data held by Stripe: under its own legal retention periods (at least 13 months for transaction proof). Technical logs: up to 6 months.
Your rights
You have the right to access, rectify, erase, oppose, restrict, port your data, and to withdraw your consent at any time, as well as to set instructions regarding your data after death. To exercise these rights: [email protected] (proof of identity may be requested). You may also lodge a complaint with the French data protection authority CNIL (www.cnil.fr) or your local supervisory authority.
Professional secrecy
As a clinical psychologist I am bound by professional secrecy (article 226-13 of the French Penal Code and the code of ethics for psychologists). No clinical information exchanged during sessions is stored on this site or shared with third parties, except in exceptional legal circumstances (imminent risk to life, judicial requisition).
Security
Data is stored on servers located in the European Union, with encryption in transit (HTTPS/TLS) and at rest. Online consultations use an end-to-end encrypted platform. Access to data is strictly limited to the data controller.
Cookies
This site uses only cookies that are strictly necessary to its operation (language preference, booking form state). No third-party analytics or advertising cookies are used. Prior consent is not required for these functional cookies.
Updates
This policy may be updated to reflect legal or technical changes. The last update date is shown at the top of this page.